How It Works
Getting the right support started
We know that arranging care can feel complicated.
Our team aims to make the process clear, respectful and straightforward.
Clients and families
If you are a client or family member
1. Talk to us
Contact our team and tell us what support is needed.
2. Understand the pathway
We discuss your current circumstances, funding or care arrangements and the services you may require.
3. Plan your support
Where appropriate, we work with you and the relevant people involved in your care to establish the agreed support.
4. Start services
Once arrangements are confirmed, your services can begin.
Health professionals
If you are a health professional
1. Make a referral
Complete our professional referral form or contact our team.
2. Provide relevant information
Tell us why you are referring, what support is required and provide relevant documentation where available and authorised.
3. We review the referral
Our team reviews the information and contacts the appropriate person if clarification is required.
4. Appropriate pathway
We discuss the relevant service and funding arrangements.
5. Assessment and planning
Where required, the appropriate professional completes assessment and contributes to care planning.
6. Services commence
Agreed services commence once the required arrangements are confirmed.
7. Ongoing communication
Where appropriate and authorised, we work with the person's healthcare team as needs change.
Already receiving Support at Home?
If the person already has Support at Home arrangements, contact us to discuss the current situation and required services.
SA Community Support delivers Support at Home services as an Associate Provider of Vitalcare Support Pty Ltd, the registered Support at Home provider.
Important
A referral or enquiry does not automatically confirm eligibility, funding approval, service availability or a commencement date.
Our team will explain the relevant pathway and next steps.