Complaints & Feedback

Who can provide feedback or make a complaint?

A client, prospective client, family member, carer, representative, advocate, healthcare professional, or another person involved in or affected by our services can provide feedback or make a complaint.

Where appropriate, a person may have an advocate, family member, representative or support person assist them in making a complaint.

How to provide feedback or make a complaint

You can contact SA Community Support by:

When contacting us, please provide as much information as you feel comfortable providing so that we can understand the matter and respond appropriately.

What happens after you contact us?

We will listen to your feedback or concern and seek to understand what has happened.

Where a matter requires further review, we will consider the relevant information and, where appropriate, communicate with the people involved.

We aim to communicate clearly throughout the process and provide an appropriate response or information about the next steps.

Feedback and complaints may also help us identify opportunities to improve our services, systems and practices.

Privacy

We respect your privacy and will handle information associated with feedback and complaints appropriately.

Information will only be used or shared where reasonably necessary to consider or respond to the matter, or where otherwise authorised or required.

Please refer to our Privacy Policy for further information about how SA Community Support handles personal and health information.

Raising concerns will not affect your care

We want people to feel comfortable speaking with us.

Providing feedback, raising a concern or making a complaint will not result in a person being treated unfairly or disadvantaged in accessing or receiving services from SA Community Support.

Raising an aged-care concern externally

If you wish to raise an aged-care concern externally, you can contact the Aged Care Quality and Safety Commission.